Protect yourself and the vehicle
Safety comes before a connection.
Do not attempt a connection if the battery is swollen, leaking, smoking, hot or visibly damaged.
Keep sparks, flames and cigarettes away from a battery, and do not work beside moving traffic.
Tell dispatch if you are unsure about the terminals, battery type, vehicle instructions or correct connection points.
If there is fire, smoke, an injury or immediate danger, move away if safe and contact emergency services first.
Once parked safely, keep your phone available and do not remove covers or touch terminals if you are unsure. Describe the parking level, entrance or access restriction when the vehicle is in a basement, car park or secured area.