Protect people before the vehicle
Safety comes before recovery.
If you are in a live lane or immediate danger, contact emergency services first and follow their instructions.
Move away from traffic only when you can do so safely. Use hazard lights when appropriate and avoid standing behind or beside the vehicle in moving traffic.
Do not attempt to push a disabled car across a road, continue driving with serious damage or inspect the underside in an unsafe position.
Tell dispatch about smoke, fire, leaking fluids, injuries, children or restricted access.
Once safe, stay available by phone and avoid returning to the vehicle. If access is restricted or the car is hard to see, describe the entrance, road direction, level or nearest landmark.